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Your guide to a Leeds Rhinos Matchday at Headingley Stadium
Help and FAQs
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These pages contain useful information, FAQs and help to make the most of your tickets, memberships and experience with Leeds Rhinos.
If you can't find the answer to your question here or think we are missing information that can help you or fellow Leeds Rhinos fans or new supporters please get in touch via [email protected] or by clicking HERE to complete a Contact Us form.
Matchday Fan Information will be available no later than 5 days prior to a fixture - click here to view
If you are already registered with Leeds Rhinos and you are having trouble logging in, try the following:
1) Check whether Caps Lock is activated on you keyboard. Passwords are case sensitive; so ensure that you are entering you password EXACTLY as you orginally created it.
2) Ensure you have not accidently added additional spaces when entering your password.
3) If your email is used for multiple accounts (i.e. a parent's email on a junior's account) we recommened using your customer number when logging in.
4) Make sure you are entering the correct customer number.
5) If this is your first time logging into your account or you have forgetten your password please click the 'Forgotten Password' button and follow the instructions to receive an email on how to reset your password.
Important: If you hold a Leeds Rhinos Membership or have purchased tickets from us before please do not create a new account as your purchase history and membership details will not carry over.
If you have tried the above steps and are still experiencing problems logging in please contact Leeds Rhinos Customer Experience Team via [email protected] or by clicking HERE to complete a Contact Us form.
If you have completed an online registration and your registration has not been successful, this usually means that your details already exist on our system. The system will not allow duplicate records.
If this is your first time logging into your account or you have forgetten your password please click the 'Forgotten Password' button and follow the instructions to receive an email on how to reset your password.
If you have tried the above steps and are still experiencing problems registering online please contact Leeds Rhinos Customer Experience Team via [email protected] or by clicking HERE to complete a Contact Us form.
If you have purchased tickets from Leeds Rhinos you will already have an account for online ticket sales and a Customer Number with us to allow you to log in online.
Leeds Rhinos ticket prices are below. Please be aware that these are advanced prices for tickets purchased before midnight the day before the day of the fixture; following this time ticket prices will increase by £2 per ticket.
* Concession - Senior Citizens aged 65+, 17 to 23 year olds, Disabled with valid PIP. For more on concession IDs please visit Concession ID tab.
POST - Tickets will be sent out by 1st Class post. Please be aware there is a £1.50 carriage fee with this.
COLLECT - Tickets will be printed and placed in collections within 1 working day. These will be available from our Club Shop on non-matchdays and the Ticket Office on matchday, please check tickets.therhinos.co.uk/Fan-Information for further details. Please be aware there is a £1.50 collection fee with this.
SMARTPHONE / PRINT @ HOME - Tickets sent as individual PDFs direct to your email to use on your smartphone or can be printed on A4 Paper.
When you see an amber coloured seat on the stadium map this means that there is a feature on the seat we would like to inform you of.
The note of what this seat feature is can be found by hovering over the seat if using a computer or by clicking the seat if on a mobile / tablet. This will then inform you what the seat feature is which could be due to a padded seat, restricted view or a seat that is affected in inclement weather.
Once you have selected your tickets and logged into your account you will be able to change the ticket type in the basket page.
Supporters who have purchased a ticket and selected print @ home will be sent a confirmation email with their ticket attached as a PDF file to the email address on the lead supporters account.
This ticket can then be opened on your smart phone and scanned through the turnstile. Alternatively, this ticket can be printed off.
Your PDF ticket contains important information such as your ticket details such as stand, area and seats (if applicable), entrance point and ticket barcode.
Before arriving at the stadium please ensure your smart phone is fully charged. If you anticipate your phone may not have enough charge, we suggest you print out your tickets before leaving for the stadium. Your phone does not need to be connected to the internet to open your PDF but we do recommend this.
Please arrive at the stadium in good time before kick off. We do experience busier periods closer to kick off.
When approaching the turnstiles please ensure your brightness is turned up and you have zoomed in on your barcode so it fits between the edges of your screen. Your ticket needs to be portrait on the screen.
Insert your phone into the scanner reader at a slight angle with the screen and barcode facing upwards.
When you hear the turnstile buzz, please ensure you push to enter.
PLEASE NOTE
1) PDF tickets should not be duplicated and only the first scanned ticket will be allowed entry.
2) If you have junior tickets on your email we suggest allowing them to enter in front of you as you scan them in.
3) If you have all tickets on one mobile phone you may need to pass your phone between your group.
4) The 'mouth' of the barcode scanner is 10cm across and 4cm in height, your smart phone must fit in this to succesfully scan your ticket.
Unfortunatley, at the moment you can't add your ticket to your phone 'wallet' to use on the turnstile.
If your Apply Wallet or Google Pay is opening when you try scan your ticket please follow the below instructions.
1) When approaching the turnstiles please load your ticket and ensure your brightness is turned up and you have zoomed in on your barcode so it fits between the edges of your screen.
2) Insert your phone into the scanner with the screen and barcode facing upwards.
3) If your Apple Wallet or Google Pay opens you can swipe this off while keeping your phone in the turnstile reader.
4) When you hear the turnstile buzz, please ensure you push to enter.
Before arriving at the stadium please ensure you have printed your ticket out. This needs to be done on plain A4 paper and not reduced in size. The barcode needs to be clear and not blurred in anyway.
Please arrive at the stadium in good time for your alloted entry time.
Your ticket does not need to be printed off in colour but the barcode on the ticket needs to be clear, not impeded or smudged.
Fold your ticket vertically along the dotted line and insert the barcode into the scanner facing upwards.
2) The 'mouth' of the barcode scanner is 10cm across and 4cm in height, your printed ticket must fit in this when folded in half to succesfully scan your ticket.
If you have access to your emails on your smart phone you can still use this version despite already printing this off. Please note only the first scanned ticket will be allowed entry.
If you do not have access to a smart phone, please contact the Ticket Office as soon as you can.
You can also print your PDF tickets off. If printing your ticket please ensure that your ticket is printed clearly on A4 paper and is not reduced in size. The ticket does not need to be printed in colour but the barcode should be clear to allow the ticket to be scanned.
Please note PDF tickets should not be duplicated and only the first scanned ticket will be allowed entry.
The 'mouth' of the barcode scanner is 10cm across and 4cm in height, your barcode must fit in this when presented on a smartphone screen to succesfully scan your ticket. Due to this we do not recommend the use of tablets or Ipads.
Your ticket can be used on a smart phone. Simply open your PDF from your email to scan your ticket.
Please reply to your confirmation or email [email protected] with your Customer Number and Ticket Order Reference and we can make alternative arrangements.
You can also call us during opening hours on 0371 423 1315.
We ask if you can contact us within 7 days of your fixture but no later than 48 hours beforehand.
Please email [email protected] with your Customer Number and Ticket Order Reference and we can resend your confirmation. You can also call us during opening hours on 0371 423 1315.
There are number of reasons why you may not be receiving emails from Leeds Rhinos.
1) On your ticketing profile you are able to choose how you would like to here from us. This can be tailored depending if you would like to hear from us by email, phone, SMS, or all of these. Click HERE to log into your account to update your details and contact preferences.
2) Emails from Leeds Rhinos will usually come from either [email protected] or [email protected] if you add these emails to your contacts this should prevent emails going into your spam / junk folders. Please be aware if you need to contact Leeds Rhinos please email [email protected].
3) If you have opted out to any emails from Leeds Rhinos via the unsubscribe link on the email, you need to opt back in, please email [email protected] to opt back in.
For Leeds Rhinos tickets and memberships we offer a range of concession priced tickets and memberships. Please see below the concession tickets on offer and also what ID we need to see to be able to offer these to you.
For Adults aged 65 and over.
Valid forms of ID - Birth Certificate, Driving License or Passport.
For Adults aged 17 to 23.
For match tickets all juniors are aged 16 and under.
For memberships we offer juniors (aged 12 to 16) and under 12s (aged 11 and younger)
Juniors aged 4 and younger (under 5s) are free for standing areas and can be carried through the turnstiles. If a seat is required it is only the cost of a transfer to pay.
Valid forms of ID - Birth Certificate or Passport.
Planning a group outing to watch the Rhinos? Maybe as a reunion, a Stag or Hen do or even just coming up for a holiday.
When you buy 15 tickets or more in one transaction you save 15% on each ticket in your basket and this is available in any area of the ground.
Leeds Rhinos receive away tickets from opposition teams approximately 1 month before the scheduled fixture date but this is dependent on the away club.
Areas Available - Depending on the club seating and/ or standing may be available.
Pricing - Ticket pricing is dependent on the individual away clubs.
Concession Tickets - Each club decides on the which concession prices and ages of their concession tickets, so these may differ from Leeds Rhinos.
Junior Member Tickets - Leeds Rhinos Junior Season Members can purchase tickets for away games for just £5. To receive this offer they must use their customer number in the basket page.
Prior to going on sale all information will be made available as a webstory please keep an eye on therhinos.co.uk for up to date information that we have received from the away clubs.
Please be aware that tickets purchased for away fixtures are unable to be sent electronically as we receive physical tickets from the club. Post is available and tickets selected for this fulfilment method will be sent 1st Class by Royal Mail, please note the last day of postage below depending on fixture day.
Last Postage Days are as follows:
Thursday fixture: 3pm Monday before game. - Friday fixture: 3pm Tuesday before game. - Saturday or Sunday fixture: 3pm Wednesday before game.
Orders done after 3pm on the last postage day will need to be collected from Headingley Stadium. Carriage and collection fees apply.
In the event of being unable to attend a fixture / event, due to personal reasons and providing the tickets have not been used, you are entitled to a match credit for the full face value of the ticket(s). This will be credited to your personal account on the Leeds Rhinos ticketing system and can be used against either tickets, away travel or memberships – this must be utilised by 31st December of the year the fixture/event takes place in.
If a fixture / event you have booked ticket(s) for is cancelled, rescheduled or has changed location, you are entitled to the option of a refund for the full face value of the ticket(s) or a match credit for the full face value of the ticket(s).
If a fixture / event is rescheduled to another date, your ticket/s will be valid for this date. If you cannot attend on the rescheduled date, you are entitled to the option of a refund for the full face value of the ticket/s or a match credit for the full face value of the ticket(s).
If the face value of the ticket(s) has been discounted by Leeds Rhinos, the refund or match credit will be for the discounted price paid.
Leeds Rhinos Memberships are non-refundable. If you wish to cancel your Membership, you must submit your request in writing to:
Sian Jones Headingley Stadium St Michaels Lane Headingley LEEDS LS6 3BR
The club will then contact you to discuss your cancellation.